BayWave Internet Privacy Policy
BayWave Internet (“BayWave”, “we”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, how we use it, and your rights under applicable South African law, including the Protection of Personal Information Act, 2013 (“POPIA”).
1) What information we collect
- Name and contact details (email, phone/WhatsApp).
- Service address and suburb.
- Preferred package and installation details.
- Support information you send us (messages, fault details).
- Account and billing records (invoices, payment status).
- Network/service metadata needed to operate and troubleshoot (e.g., line status, session logs).
- Customer support records (ticket history, troubleshooting actions).
2) How we use your information
- To check coverage, process orders, and arrange installation.
- To provide internet services and customer support.
- To bill you, collect payments, and manage accounts.
- To communicate service updates, maintenance notices, and important account information.
- To improve our service, prevent fraud, and keep our network secure.
3) Lawful basis for processing (POPIA)
- Contractual necessity: to deliver the services you request.
- Legitimate interests: to secure and operate our network, prevent abuse, and provide support.
- Legal obligation: to comply with tax and other legal requirements where applicable.
- Consent (where required): for marketing messages (you can opt out anytime).
4) Sharing your information
We may share your information with trusted third parties only when necessary, including:
- Fibre Network Operators (FNOs) and infrastructure partners to install and maintain fibre.
- Payment processors or billing systems to manage payments and invoicing.
- Service providers helping us operate support, communications, or IT systems.
- Law enforcement or regulators where required by law.
We do not sell your personal information.
5) Security
- We use reasonable administrative, technical, and physical safeguards to protect personal information.
- You should keep your Wi-Fi password secure and notify us if you suspect unauthorized access.
6) Data retention
We keep personal information only as long as necessary for the purposes described above, including meeting legal, billing, and support obligations. Some records (like invoices) may be retained for longer where required by law.
7) Your rights
- Request access to the personal information we hold about you.
- Request correction or updating of your information.
- Object to processing in certain circumstances.
- Request deletion where appropriate (subject to legal retention requirements).
- Opt out of marketing communications at any time.
8) Cookies and website analytics
If we use cookies or analytics, they help us improve our website and user experience. You can control cookies through your browser settings. (If you don’t use cookies/analytics yet, this section can remain as-is.)
9) International transfers
If any service providers store data outside South Africa, we will take reasonable steps to ensure adequate protection consistent with POPIA.
10) Contact us
11) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated effective date.